Introduction
Darani Integrated Solutions Private Limited (CIN U81100KA2026PTC227347) ("Darani", "we", "us" or "our") respects your privacy. This Policy explains what personal data we collect when you visit our website (darani.in), use our app, contact us by phone or WhatsApp, or book a service or order materials (together, the "Platform"); why we collect it; who we share it with; how long we keep it; and your rights.
This Policy is written to meet the Digital Personal Data Protection Act, 2023 and the rules made under it. It applies to customers, enquirers and website visitors. Data of our Service Partners is covered by the Service Partner Terms.
What we collect
Information you give us:
name, mobile number, email address and Site address;
details of the work you need, including photographs, videos, drawings or floor plans you share;
messages to us by WhatsApp, email, phone or forms, and your feedback and reviews;
billing details and GSTIN (if you want a business invoice).
Information created when you use our services:
booking, quotation, Service Request, invoice and payment records (we receive the payment status from Razorpay; we do not see your full card or bank details);
recordings of calls to and from our customer number, which are recorded for quality and training;
photographs of the Site taken by our team before, during and after the work;
one-time passwords sent to verify your mobile number or email.
Information collected automatically on the website:
device and browser type, IP address, pages visited, time on site and approximate location, through cookies (see our Cookie Policy).
Why we use it
To respond to your enquiry, arrange consultations and site visits, prepare quotations and deliver Services and Materials.
To create and manage your account and verify your mobile number or email.
To take payments, issue GST invoices, and handle cancellations, refunds and warranty claims.
To send booking confirmations, quotations, reminders and updates by WhatsApp, SMS, email, app notification or phone.
To assign the right team or Service Partner to your job.
To check quality, train our team, resolve complaints and keep records.
To send offers and updates, only if you have opted in.
To comply with the law, including tax and accounting laws, and to protect the safety of our customers, staff and Service Partners.
Consent
We process your data on the basis of the consent you give when you submit a form, verify your number or book, and to perform the service you asked for and meet legal obligations.
Marketing messages need a separate opt-in, which is never pre-ticked.
You can withdraw consent at any time by using the link in the website footer, replying STOP to a WhatsApp or SMS message, using the unsubscribe link in an email, or writing to info@darani.in. Withdrawing consent does not affect processing already carried out. If you withdraw consent needed to deliver a booked Service, we may not be able to complete that Service.
Storage and security
Your data is stored with reputable cloud providers. Where a provider stores data outside India, we make sure it is protected as required by Indian law.
We use reasonable security measures, including access controls, encryption in transit and restricted internal access. No system is completely secure, but we work to protect your data and to respond quickly to any problem.
How long we keep it
Account and enquiry data: while your account is active and for 3 years after your last booking or enquiry.
Invoices, payment and accounting records: 8 years, as required by accounting and tax laws.
Call recordings: 6 months.
Site photographs: 3 years after completion (longer if needed for a warranty claim).
After this, data is deleted or anonymised.
Your rights
You can ask to see a summary of the personal data we hold about you, correct or update it, have it erased (unless we must keep it by law), withdraw consent, and nominate another person to exercise your rights if you die or become unable to.
To use these rights, write to info@darani.in. We may need to verify your identity. We will respond within the time set by law.
Automated decisions
We may use automated tools, for example to suggest which team or Service Partner fits a job. A person reviews any decision that significantly affects you.
Children
The Platform is for adults. We do not knowingly collect data from children under 18. If we find we have, we will delete it.
Data breaches
If a personal data breach occurs, we will inform the Data Protection Board of India and the people affected, as required by law, and take steps to contain and fix it.
Links to other sites
Our Platform links to other services, such as Razorpay and social media. Their privacy policies apply to them.
Grievance Officer and contact
For questions, complaints or to use your rights, contact our Grievance Officer:
Email: info@darani.in
Phone / WhatsApp: +91 95599 79555
Address: S.K. No. 695/120/1/226A/138, 1st Cross, Amco Layout, Kodigehalli, Bengaluru North, Bengaluru - 560092, Karnataka
We acknowledge complaints within 48 hours and aim to resolve them within 30 days. If you are not satisfied, you can complain to the Data Protection Board of India.
Changes to this Policy
We may update this Policy. The new version will be posted here with a new "Last updated" date. For important changes, we will also tell you by email, WhatsApp or a notice on the website.
